Broadband Incident Report : BBIP : ERX1.SHEFFIELD EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 19636 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19636		Issue :	FINAL
	Detected Date:	12/05/2015		Detected Time:	07:44
	Start Date:	12/05/2015		Start Time:	07:44
	Actual Clear Date:	12/05/2015		Actual Clear Time:	11:05
	Incident Headline:	BBIP : ERX1.SHEFFIELD EDGE ROUTE SWITCH : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 6331 Broadband customers.
	Closure Details:	Customer service fully restored at 11:05 following a change of hardware and the introduction of a third power supply unit BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133 01142 01143 01144 01159 01226 01262 01302 01325 01332 01377 01388 01423 01430 01507 01522 01529 01623 01636 01642 01665 01668 01709 01724 01729 01748 01751 01756 01773 01782 01790 01833 01904 01909 01943 To Fo
	Duration:	0 days 03 hours 21 minutes

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