Broadband Incident Report : : SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE : Reference 20078 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20078		Issue :	4
	Detected Date:	14/05/2015		Detected Time:	12:49
	Start Date:	14/05/2015		Start Time:	12:49
	Anticipated Clear Date:	14/05/2015		Anticipated Clear Time:	19:00
	Next Update Date:	14/05/2015		Next Update Time:	18:15
	Incident Headline:	: SOUTH RAUCEBY MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Remote restoration methods have failed to restore service. An engineer is being tasked to site to investigate further, ETA to follow. Spare hardware has also been ordered as a parallel action, ETA 18:00. Root cause and estimated time of repair are unknown at present. Next update will be issued once they have completed their investigations or sooner with a significant development.
	Dialling Codes Affected:	01529

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.