Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20321		Issue :	3
	Detected Date:	15/05/2015		Detected Time:	18:15
	Start Date:	15/05/2015		Start Time:	18:15
	Anticipated Clear Date:	15/05/2015		Anticipated Clear Time:	22:00
	Next Update Date:	15/05/2015		Next Update Time:	21:00
	Incident Headline:	: NEWCASTLE AREA: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Suspected hardware fault identified spares available onsite. Further spares have been ordered as a precaution. ETA to follow. Engineers tasked to site to investigate ETA to follow. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01289 01424 01434 01435 01661 01665 01669 01670 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.