Tuesday, May 12, 2015

Broadband Incident Report : : ERX1.SHEFFIELD EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 19636 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19636   Issue : 4  
  Detected Date: 12/05/2015   Detected Time: 07:44  
  Start Date: 12/05/2015   Start Time: 07:44  
  Anticipated Clear Date: 12/05/2015   Anticipated Clear Time: 11:00  
  Next Update Date: 12/05/2015   Next Update Time: 10:30  
     
  Incident Headline: : ERX1.SHEFFIELD EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 6331 Broadband customers. Supply Chain Partners advise the estimated delivery time to site of the ordered spares is 10:15 and the engineer will remain on site to meet the courier. Estimated time of repair unknown at this time. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
0113201133011420114301144
0115901226012620130201325
0133201377013880142301430
0150701522015290162301636
0164201665016680170901724
0172901748017510175601773
0178201790018330190401909
01943To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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