Broadband SERIOUS Incident Report : 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE : Reference 23606 : Issue 7 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23606		Issue :	7
	Detected Date:	29/09/2009		Detected Time:	08:56
	Start Date:	29/09/2009		Start Time:	08:47
	Anticipated Clear Date:	30/09/2009		Anticipated Clear Time:	05:00
	Incident Headline:	8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE
	Incident Details:	On 29 September 2009, BT experienced some difficulties with a loss of service to 8 muxes in the Newcastle area. The fault was identified at 08:56 and was upgraded within BT to a serious incident. The difficulty was as a result of a transmission issue which is currently under investigation.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer has been tasked to site. An Engineer is now on site. An Engineer is on site carrying out further diagnostics. Operational teams are carrying out remote diagnostics. Service has been restored as of HH:MM, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01642 01661 019122 019123 019124 019125 019127 019129 019123

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System Time Stamp: 29/09/2009 23:28