Friday, October 2, 2009

Broadband Incident Report : : MANCHESTER MUX 301 : LOSS OF SERVICE : Reference 23950 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23950   Issue : FINAL  
  Detected Date: 02/10/2009   Detected Time: 18:22  
  Start Date: 02/10/2009   Start Time: 18:15  
  Actual Clear Date: 02/10/2009   Actual Clear Time: 18:20  
     
  Incident Headline: : MANCHESTER MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a reboot of a card.

This issue may have been due to a hardware failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
016122016123016124016127016190
016192016124016127
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 02/10/2009 21:53

No comments: