Broadband SERIOUS Incident Report : ADSL : NEWCASTLE AREA: LOSS OF 8 MUXS : LOSS OF SERVICE : Reference 23606 : Issue 6 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23606		Issue :	6
	Detected Date:	29/09/2009		Detected Time:	08:56
	Start Date:	29/09/2009		Start Time:	08:47
	Anticipated Clear Date:	29/09/2009		Anticipated Clear Time:	21:02
	Incident Headline:	ADSL : NEWCASTLE AREA: LOSS OF 8 MUXS : LOSS OF SERVICE
	Incident Details:	On [29/09/2009], BT experienced some difficulties with 8 MUX's at Newcastle The fault was identified at 08:47 and and was upgraded within BT to a SI. The difficulty was as a result of Equipment failure
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01642 01661 019122 019123 019124 019125 019127 019129 019123

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System Time Stamp: 29/09/2009 20:11