Friday, November 13, 2009

Broadband Incident Report : : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27771 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27771   Issue : FINAL  
  Detected Date: 13/11/2009   Detected Time: 17:12  
  Start Date: 13/11/2009   Start Time: 17:08  
  Actual Clear Date: 13/11/2009   Actual Clear Time: 18:50  
     
  Incident Headline: : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Change




This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122801229012480125301254
0125701260013410142201484
015128015144015147015148015172
0152401535015380153901547
01568016120016122016123016124
016125016132016133016136016137
016143016144016148016176016179
0161900161970161980163001678
0169101758017660177201829
0188501889019000192801943
019780198201928
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 13/11/2009 22:33

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