Tuesday, December 15, 2009

Broadband Incident Report : : WILLITON MUX 101 & MINEHEAD MUX 101 : LOSS OF SERVICE : Reference 30893 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30893   Issue : FINAL  
  Detected Date: 15/12/2009   Detected Time: 11:40  
  Start Date: 15/12/2009   Start Time: 11:34  
  Actual Clear Date: 15/12/2009   Actual Clear Time: 17:15  
     
  Incident Headline: : WILLITON MUX 101 & MINEHEAD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change



This issue may have been due to

a Cable Fault







BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0164301984
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 15/12/2009 20:55

No comments: