Friday, July 16, 2010

Broadband Incident Report : QUIDENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 20079 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20079   Issue : FINAL  
  Detected Date: 16/07/2010   Detected Time: 14:01  
  Start Date: 16/07/2010   Start Time: 13:59  
  Actual Clear Date: 16/07/2010   Actual Clear Time: 15:50  
     
  Incident Headline: QUIDENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
Connector Reseat
This issue may have been due to
a Fibre Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01953
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 16/07/2010 16:06

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