Broadband Incident Report : : SHILLINGTON MUX 101 : LOSS OF SERVICE : Reference 19935 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19935		Issue :	FINAL
	Detected Date:	15/07/2010		Detected Time:	15:18
	Start Date:	15/07/2010		Start Time:	15:14
	Actual Clear Date:	15/07/2010		Actual Clear Time:	20:20
	Incident Headline:	: SHILLINGTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01462

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System Time Stamp: 15/07/2010 20:49