Broadband Incident Report : : SOUTH KENSINGTON MUX 10 : LOSS OF SERVICE : Reference 19697 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19697		Issue :	FINAL
	Detected Date:	13/07/2010		Detected Time:	13:24
	Start Date:	10/07/2010		Start Time:	20:12
	Actual Clear Date:	13/07/2010		Actual Clear Time:	16:54
	Incident Headline:	: SOUTH KENSINGTON MUX 10 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Software This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203155 0207235 0207245 0207259 0207823 0207838 0207235 0207245 0207259

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System Time Stamp: 13/07/2010 17:47