Sunday, July 11, 2010

Broadband Incident Report : : STEEPLE MUX 101 : LOSS OF SERVICE : Reference 19494 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19494   Issue : FINAL  
  Detected Date: 11/07/2010   Detected Time: 16:28  
  Start Date: 11/07/2010   Start Time: 16:26  
  Actual Clear Date: 11/07/2010   Actual Clear Time: 17:22  
     
  Incident Headline: : STEEPLE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

This issue may have been due to

a Cable Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01296
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 11/07/2010 18:50

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