Broadband Incident Report : : THETFORD MUX 301 : LOSS OF SERVICE : Reference 25794 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25794		Issue :	3
	Detected Date:	15/09/2010		Detected Time:	06:29
	Start Date:	15/09/2010		Start Time:	06:25
	Anticipated Clear Date:	15/09/2010		Anticipated Clear Time:	10:50
	Incident Headline:	: THETFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- An Engineer has been tasked to site. An Engineer is now on site. An Engineer is on site carrying out further diagnostics. Operational teams are carrying out remote diagnostics. Service has been restored as of HH:MM, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01842

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System Time Stamp: 15/09/2010 09:52