Broadband Incident Report : : ROYSTON MUX 102 : LOSS OF SERVICE : Reference 21086 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21086		Issue :	FINAL
	Detected Date:	31/08/2008		Detected Time:	09:23
	Start Date:	31/08/2008		Start Time:	08:49
	Actual Clear Date:	31/08/2008		Actual Clear Time:	11:06
	Incident Headline:	: ROYSTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01763

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System Time Stamp: 31/08/2008 11:25