Thursday, September 4, 2008

Broadband Incident Report : : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE : Reference 21464 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21464   Issue : 1  
  Detected Date: 04/09/2008   Detected Time: 14:39  
  Start Date: 04/09/2008   Start Time: 14:21  
  Anticipated Clear Date: 04/09/2008   Anticipated Clear Time: 16:21  
     
  Incident Headline: : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01209
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 04/09/2008 14:49

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