Thursday, July 23, 2009

Broadband Incident Report : : EDINBURGH EDGE ROUTE SWITCH 32 : LOSS OF SERVICE : Reference 18136 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18136   Issue : FINAL  
  Detected Date: 22/07/2009   Detected Time: 18:46  
  Start Date: 22/07/2009   Start Time: 18:22  
  Actual Clear Date: 22/07/2009   Actual Clear Time: 22:30  
     
  Incident Headline: : EDINBURGH EDGE ROUTE SWITCH 32 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
a Hardware Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/07/2009 00:14

No comments: