Broadband Incident Report : : EALING 04002 : DEGRADED SERVICE : Reference 9387 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9387		Issue :	FINAL
	Detected Date:	18/02/2013		Detected Time:	10:50
	Start Date:	18/02/2013		Start Time:	10:50
	Actual Clear Date:	18/02/2013		Actual Clear Time:	11:06
	Incident Headline:	: EALING 04002 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 11:06 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189 01206 01225 01252 01278 01344 01363 01494 01749 01753 01841 01844 01929 01749
	Duration:	0 days 00 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.