Broadband Incident Report : : ERX12 EALING3 : PARTIAL DEGRADED SERVICE : Reference 9236 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9236		Issue :	1
	Detected Date:	18/02/2013		Detected Time:	05:11
	Start Date:	18/02/2013		Start Time:	05:11
	Anticipated Clear Date:	18/02/2013		Anticipated Clear Time:	07:15
	Next Update Date:	18/02/2013		Next Update Time:	06:15
	Incident Headline:	: ERX12 EALING3 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	As result of a number of fault reports accross this equipment a card switch-over is being carried out. This will result in a short duration loss of service to 2403 broadband end-users. Further analysis will be carried out after 08:00. Next update 09:30.
	Dialling Codes Affected:	01173 01179 01189 01235 01255 01275 01278 01380 01394 01425 01442 01458 01474 01495 01553 01603 01622 01634 01672 01689 01727 01753 01787 01795 01803 01844 01865 01895 01923 01929 01932 01935 01978 01980 0203022 0203113 0203118 0203209 0203261 0203269 0203271 0203605 0207013 0207121 0207249 0207266 0207267 0207275 0207286 0207289 0207348 0207366 0207371 0207384 0207424 0207471 0207485 0207610 0207703 0207731 0207736 0207751 0208201 0208202 0208203 0208208 0208230 0208248 0208343 0208385 0208422 0208423 0208426 0208438 0208445 0208446 0208450 0208452 0208453 0208457 0208492 0208537 0208538 0208568 0208569 0208570 0208571 0208572 0208574 0208577 0208581 0208606 0208607 0208621 0208723 0208732 0208754 0208759 0208813 0208814 0208830 0208838 0208843 0208864 0208867 0208869 0208880 0208893 0208897 0208904 0208906 0208907 0208908 0208909 0208930 0208933 0208951 0208959 0208961 0208963 0208965 0208980 0208981 0208983 0208986 0208983

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.