Saturday, February 23, 2013

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10983   Issue : 5  
  Detected Date: 23/02/2013   Detected Time: 17:16  
  Start Date: 23/02/2013   Start Time: 17:16  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 22:44  
  Next Update Date: 23/02/2013   Next Update Time: 22:55  
     
  Incident Headline: : READING : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Technical services have been called out and have directed investigations towards radius server to check for authentication issues. Next update 22:55.
 
  Dialling Codes Affected:
0120901256012640163501837
01963012560126401635
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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