Monday, February 18, 2013

Broadband Incident Report : : ERX12 EALING3 : PARTIAL DEGRADED SERVICE : Reference 9236 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9236   Issue : 2  
  Detected Date: 18/02/2013   Detected Time: 05:11  
  Start Date: 18/02/2013   Start Time: 05:11  
  Anticipated Clear Date: 18/02/2013   Anticipated Clear Time: 12:00  
  Next Update Date: 18/02/2013   Next Update Time: 10:30  
     
  Incident Headline: : ERX12 EALING3 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational team have seen no further issues since the card switchover at 05:21. Customers have been contacted to ensure the service is stable. Next update will be at 10:25  
  Dialling Codes Affected:
0117301179011890123501255
0127501278013800139401425
0144201458014740149501553
0160301622016340167201689
0172701753017870179501803
0184401865018950192301929
019320193501978019800203022
02031130203118020320902032610203269
02032710203605020701302071210207249
02072660207267020727502072860207289
02073480207366020737102073840207424
02074710207485020761002077030207731
02077360207751020820102082020208203
02082080208230020824802083430208385
02084220208423020842602084380208445
02084460208450020845202084530208457
02084920208537020853802085680208569
02085700208571020857202085740208577
02085810208606020860702086210208723
02087320208754020875902088130208814
02088300208838020884302088640208867
02088690208880020889302088970208904
02089060208907020890802089090208930
02089330208951020895902089610208963
02089650208980020898102089830208986
0208983
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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