Broadband Incident Report : : TENTERDEN MSAN 301 : LOSS OF SERVICE : Reference 32099 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32099		Issue :	FINAL
	Detected Date:	15/11/2010		Detected Time:	09:47
	Start Date:	15/11/2010		Start Time:	09:44
	Actual Clear Date:	15/11/2010		Actual Clear Time:	12:48
	Incident Headline:	: TENTERDEN MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01580

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System Time Stamp: 15/11/2010 12:54