Broadband Incident Report : : CARLISLE MULTIPLE MUXES : LOSS OF SERVICE : Reference 10788 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10788		Issue :	4
	Detected Date:	12/03/2015		Detected Time:	14:35
	Start Date:	12/03/2015		Start Time:	14:35
	Anticipated Clear Date:	13/03/2015		Anticipated Clear Time:	06:00
	Next Update Date:	12/03/2015		Next Update Time:	22:00
	Incident Headline:	: CARLISLE MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A Precision Test Officer (PTO) is en route to Aspatria with a jointer to investigate. They are expected to arrive for 18:30 and will help ascertain whether we have one or two cables impacted. Reroutes are in progress where possible. Root cause and estimated time of repair are unknown at present. Next update will be issued once the PTO completes his initial investigations or sooner with a significant development.
	Dialling Codes Affected:	01229 01539 01946 0287141 0287181 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.