Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 10692 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10692		Issue :	3
	Detected Date:	12/03/2015		Detected Time:	07:19
	Start Date:	12/03/2015		Start Time:	07:18
	Anticipated Clear Date:	12/03/2015		Anticipated Clear Time:	12:30
	Next Update Date:	12/03/2015		Next Update Time:	11:30
	Incident Headline:	: STAUNTON COURT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Remote diagnostics continue in order to identify the cause of failure. Transmission operational support have also been engaged to assist. An engineer is en route to Staunton to provide further support on site, ETA 11:00. Root cause is yet to be identified therefore an estimated time of restoration cannot be specified at present. Next update will be issued once a root cause has been confirmed or sooner should there be a significant delay.
	Dialling Codes Affected:	01452

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.