Broadband Incident Report : : MULTIPLE MUXES DOWN DUNDEE & PERTH AREA : LOSS OF SERVICE : Reference 10064 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10064		Issue :	4
	Detected Date:	08/03/2015		Detected Time:	06:53
	Start Date:	08/03/2015		Start Time:	06:00
	Anticipated Clear Date:	08/03/2015		Anticipated Clear Time:	10:00
	Next Update Date:	08/03/2015		Next Update Time:	08:40
	Incident Headline:	: MULTIPLE MUXES DOWN DUNDEE & PERTH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is running as a child case of the parent P1 incident IMT10058/15. Engineer tasked to site to investigate cause of the failure, ETA 07:45. Spare cards have been ordered from the stores, ETA 09:15. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01250 01307 01356 01464 01466 01592 01674 01738 01764 01821

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.