Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 10692 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10692		Issue :	4
	Detected Date:	12/03/2015		Detected Time:	07:19
	Start Date:	12/03/2015		Start Time:	07:18
	Anticipated Clear Date:	12/03/2015		Anticipated Clear Time:	15:30
	Next Update Date:	12/03/2015		Next Update Time:	13:45
	Incident Headline:	: STAUNTON COURT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been to Staunton and Gloucester to investigate the cause of failure. Investigations have identified a fault on the fibre between Staunton and Gloucester. A precision test officer has been tasked to site to carry out further investigations into the exact point of failure and carry out the appropriate repairs, however resource is still being sought. Estimated time of restoration is unknown at present. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01452

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.