Major Network Incident Affecting All Systems - HD673894 - Update 1

	CUSTOMER SERVICE CONTACT
	Service Failure : Update 1
	Dear Customer, Further to our previous message, BTWholesale are continuing to work on restoring service to the network issue which has impacted multiple applications and products. A fix has been deployed and we are now starting to see applications returning to full functionality. We can confirm that the following journeys were impacted - L2C Order progression for 20 & 21cn Broadband & Voice products (Availability Checker and Pre-order check failing) T2R Fault raising and submission for 20cn Broadband, Voice products & Private Ccts- unable to raise and submit faults Diagnostics- copper line tests were failing BTWholesales.com was unaffected in terms of access- although once logged into the portal, customer would be unable to run any of the actions outlined above. Whilst the services are returning to normal operation, you may still see an impact with the delay of KCIs being returned but we are expecting this to be fully resolved in the next 2 hours. We will provide the next update by 15:45 If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
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