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BT Wholesale - Broadband Incident Report | ||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||
BT Incident Reference: | 31551 | Issue : | 1 | |||
Detected Date: | 21/12/2007 | Detected Time: | 01:40 | |||
Start Date: | 21/12/2007 | Start Time: | 01:25 | |||
Anticipated Clear Date: | 21/12/2007 | Anticipated Clear Time: | 03:17 | |||
Incident Headline: | BBIP - NON CLUSTER HOMEGATEWAY ACCESS 8 - L01 EALING - LOSS OF SERVICE | |||||
Incident Details: | Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues. | |||||
Progress Details: | Service has been restored by completing a Card Change a Hardware Failure BT regrets any inconvenience this may have caused. | |||||
Dialling Codes Affected: | | |||||
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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/12/2007 02:19
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