Friday, December 21, 2007

Broadband Incident Report : BBIP - NON CLUSTER HOMEGATEWAY ACCESS 8 - L01 EALING - LOSS OF SERVICE : Reference 31551 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31551   Issue : 1  
  Detected Date: 21/12/2007   Detected Time: 01:40  
  Start Date: 21/12/2007   Start Time: 01:25  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 03:17  
     
  Incident Headline: BBIP - NON CLUSTER HOMEGATEWAY ACCESS 8 - L01 EALING - LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Card Change
a Hardware Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 02:19

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