Thursday, December 20, 2007

Broadband Incident Report : : HARTBURN MUX 101 : LOSS OF SERVICE : Reference 31466 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31466   Issue : 1  
  Detected Date: 20/12/2007   Detected Time: 03:00  
  Start Date: 20/12/2007   Start Time: 03:00  
  Anticipated Clear Date: 20/12/2007   Anticipated Clear Time: 05:00  
     
  Incident Headline: : HARTBURN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01642
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/12/2007 03:12

No comments: