Broadband Incident Report : 10 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20617 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20617		Issue :	FINAL
	Detected Date:	23/08/2009		Detected Time:	10:39
	Start Date:	23/08/2009		Start Time:	10:37
	Actual Clear Date:	23/08/2009		Actual Clear Time:	23:20
	Incident Headline:	10 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 016199 016196 016197 016198

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/08/2009 02:44