Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20965		Issue :	FINAL
	Detected Date:	27/08/2009		Detected Time:	01:54
	Start Date:	27/08/2009		Start Time:	01:54
	Actual Clear Date:	27/08/2009		Actual Clear Time:	03:38
	Incident Headline:	: BRAINTREE MUX 104 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service was fully restored at 03:38, when an action took place at Braintree. Service has been closely monitored during the three hour stability period. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01376

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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 06:54