Monday, August 24, 2009

Broadband Incident Report : : 10 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20701 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20701   Issue : FINAL  
  Detected Date: 24/08/2009   Detected Time: 12:55  
  Start Date: 24/08/2009   Start Time: 12:35  
  Actual Clear Date: 24/08/2009   Actual Clear Time: 14:15  
     
  Incident Headline: : 10 MUXS IN MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
016123016128016129016137016149
016161016165016171016190016192
016194016196016197016198016199
016196016197016198
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/08/2009 14:32

No comments: