Thursday, August 27, 2009

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : 1  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Anticipated Clear Date: 27/08/2009   Anticipated Clear Time: 05:53  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01376
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/08/2009 02:08

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