Broadband Incident Report : : ESR14 KINGSTON 5 : LOSS OF SERVICE : Reference 30675 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30675		Issue :	FINAL
	Detected Date:	12/12/2009		Detected Time:	15:43
	Start Date:	12/12/2009		Start Time:	15:42
	Actual Clear Date:	12/12/2009		Actual Clear Time:	16:10
	Incident Headline:	: ESR14 KINGSTON 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 12/12/2009 16:31