Thursday, December 10, 2009

Broadband Incident Report : : ESR3 MANCHESTER5 : LOSS OF SERVICE : Reference 30460 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30460   Issue : 1  
  Detected Date: 10/12/2009   Detected Time: 08:40  
  Start Date: 10/12/2009   Start Time: 08:26  
  Anticipated Clear Date: 10/12/2009   Anticipated Clear Time: 08:27  
     
  Incident Headline: : ESR3 MANCHESTER5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to

a Hardware Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 10/12/2009 08:58

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