Tuesday, January 29, 2008

Broadband Incident Report : : NEWCASTLE : PARTIAL LOSS OF SERVICE : Reference 2132 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2132   Issue : 5  
  Detected Date: 28/01/2008   Detected Time: 16:52  
  Start Date: 28/01/2008   Start Time: 15:40  
  Anticipated Clear Date: 29/01/2008   Anticipated Clear Time: 05:53  
     
  Incident Headline: : NEWCASTLE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Spares en route to site. MR16 on site from Magna Park. Awaiting STM1 card to arrive from Milton Keynes. Engineer on site to deal.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 29/01/2008 04:58

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