Friday, February 1, 2008

Broadband Incident Report : : DOWNTON MUX101 : LOSS OF SERVICE : Reference 2474 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2474   Issue : FINAL  
  Detected Date: 01/02/2008   Detected Time: 02:16  
  Start Date: 01/02/2008   Start Time: 02:15  
  Actual Clear Date: 01/02/2008   Actual Clear Time: 03:35  
     
  Incident Headline: : DOWNTON MUX101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Configuration
This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
a Cable Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01725
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/02/2008 03:46

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