Broadband Incident Report : : NEWCASTLE : PARTIAL LOSS OF SERVICE : Reference 2132 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2132		Issue :	FINAL
	Detected Date:	28/01/2008		Detected Time:	16:52
	Start Date:	28/01/2008		Start Time:	15:40
	Actual Clear Date:	29/01/2008		Actual Clear Time:	05:05
	Incident Headline:	: NEWCASTLE : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a change of MR16 & STM1 cards. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 29/01/2008 05:16