Thursday, July 9, 2009

Broadband Incident Report : : 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE : Reference 16954 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16954   Issue : FINAL  
  Detected Date: 08/07/2009   Detected Time: 10:47  
  Start Date: 08/07/2009   Start Time: 10:47  
  Actual Clear Date: 09/07/2009   Actual Clear Time: 04:05  
     
  Incident Headline: : 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Connector Change

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
017080203022020322502082570208279
02082810208418020850202085080208532
020892302089250208926
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/07/2009 08:03

No comments: