Broadband Incident Report : : DORCHESTER MSAN 301 : LOSS OF SERVICE : Reference 22141 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22141		Issue :	FINAL
	Detected Date:	10/09/2009		Detected Time:	09:44
	Start Date:	10/09/2009		Start Time:	09:42
	Actual Clear Date:	10/09/2009		Actual Clear Time:	14:12
	Incident Headline:	: DORCHESTER MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a reset of software. This issue may have been due to a software failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01305

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System Time Stamp: 10/09/2009 17:40