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| BT Wholesale - Broadband Incident Report | ||||||||||||||||||||
| Please read the following incident report as it could have an impact on some of your end users | ||||||||||||||||||||
| BT Incident Reference: | 22239 | Issue : | 1 | |||||||||||||||||
| Detected Date: | 11/09/2009 | Detected Time: | 12:24 | |||||||||||||||||
| Start Date: | 11/09/2009 | Start Time: | 12:24 | |||||||||||||||||
| Anticipated Clear Date: | 11/09/2009 | Anticipated Clear Time: | 14:24 | |||||||||||||||||
| Incident Headline: | NORTH EDGWARE DSL101 : DEGRADED SERVICE | |||||||||||||||||||
| Incident Details: | At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html | |||||||||||||||||||
| Progress Details: | Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible. | |||||||||||||||||||
| Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 11/09/2009 12:33
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