Wednesday, October 24, 2012

Broadband Incident Report : : EDINBURGH6 EDGE SWITCH ROUTER 12 : LOSS OF SERVICE : Reference 38109 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38109   Issue : INITIAL/FINAL  
  Detected Date: 24/10/2012   Detected Time: 17:09  
  Start Date: 24/10/2012   Start Time: 17:09  
  Actual Clear Date: 24/10/2012   Actual Clear Time: 17:10  
     
  Incident Headline: : EDINBURGH6 EDGE SWITCH ROUTER 12 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service has been restored as of 17.10 by completing a remote reset of application. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122801259012920129401309
01314501315601316501316601325
0133401343013460134901356
01360013820138301387014156
014163014194014360145001463
0146701475015050154201546
0155601560015610156301567
0156901573015780159201670
0167401698017210177001828
0184701896019123019126019129
019137019145019460196701975
019880282765028282702830250283026
02837530283756028383102838320283834
02844850286638028777402886750289028
02890350289048028905802890700289074
02890750289079028909602891220289187
0289447LLES0LLNI0LLNS0LLWS0
0289447
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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