Monday, August 17, 2009

Broadband Incident Report : : 7 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : FINAL  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Actual Clear Date: 17/08/2009   Actual Clear Time: 05:45  
     
  Incident Headline: : 7 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Change

This issue may have been due to
an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 17/08/2009 09:41

No comments: