Broadband Incident Report : : 7 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20002		Issue :	FINAL
	Detected Date:	15/08/2009		Detected Time:	21:01
	Start Date:	15/08/2009		Start Time:	20:59
	Actual Clear Date:	17/08/2009		Actual Clear Time:	05:45
	Incident Headline:	: 7 MUX IN THE NORTH WEST : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01229 01539 01995

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/08/2009 09:41