Monday, August 17, 2009

Broadband Incident Report : CHISWICK MUX 104 : INTERMITTENT LOSS OF SERVICE : Reference 20125 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20125   Issue : 1  
  Detected Date: 17/08/2009   Detected Time: 17:59  
  Start Date: 17/08/2009   Start Time: 17:50  
  Anticipated Clear Date: 17/08/2009   Anticipated Clear Time: 19:50  
     
  Incident Headline: CHISWICK MUX 104 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
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Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032490203275020824802087420208747
0208987020899402089950208996LLLW0
0208987020899402089950208996
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 17/08/2009 18:06

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