Tuesday, August 18, 2009

Broadband Incident Report : : CRANFORD MUX 101 AND KETTERNG MUX 301 : LOSS OF SERVICE : Reference 20255 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20255   Issue : 1  
  Detected Date: 18/08/2009   Detected Time: 21:11  
  Start Date: 18/08/2009   Start Time: 21:09  
  Anticipated Clear Date: 19/08/2009   Anticipated Clear Time: 01:08  
     
  Incident Headline: : CRANFORD MUX 101 AND KETTERNG MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01536
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 18/08/2009 21:25

No comments: